A person reads these. We answer every one.
Last changed 31 August 2026.
Please write in English or Japanese if you can. If neither is comfortable, write in your own language and we will manage.
Use the form on the pricing page — it tells us the size and the country, which is what we need to give you a figure.
Locked out? Reset your password — that works even if you think somebody else has it, because it signs out every device.
Anything else, write to us. Tell us the email address on the account and what you were doing when it went wrong, and we will be able to help much faster.
Subscriptions are sold and billed by Paddle, who act as the seller. If your question is about a charge, a receipt or a refund, write to us anyway — we can see your account and will sort it out with them.